Maybe you have a problem with the keyboard on the laptop: the following keys do not work:3,e,d,c, etc and these keys are diagonally in a row. Wrong characters appear when typing; Onscreen messages do not appear when pressing multimedia keys; Setting a multimedia button produces an illegal operation error message; ultimedia keyboard buttons not working; Internet keyboard like Toshiba Laptop Keyboard, Samsung Laptop Keyboard or Acer Laptop Keyboard buttons not working; Sticking keys and like these. laptop keyboardThe most common problem when faced with a non-working keyboard is an improper connection. Try reconnecting your keyboard, restart your computer and see if that fixes it. Your keyboard connector may have been loosened. Keyboards use a matrix to determine if a key has been pressed to they get a signal on a column and on a row. A, encoder chip interprets the signals and send out the equivalent ASCII code. If the encoder is on your motherboard board and not the keyboard module, then the cable could have been partially pulled out, disabling a column or two of keys.